• Assign, create and update social media content with graphics for your business pages on Facebook, Instagram, Twitter, Pinterest and others
  • Develop and execute specific digital and social integrated marketing campaigns on social media.
  • Write self-help technical support social media content on your products/services
  • Post interactive and responsive optimized content that will engage/draw in followers that will be converted to paying customers
  • Create and post relevant content on your products/services with graphics to provide proper brand awareness, exposure and products/services knowledge to generate credibility and customer trust
  • Handle and solve customers’ complaints and inquiries
  • Manage online discussions and respond to genuine user comments or grievances (Comment monitoring for spam and removing when necessary)
  • Handle inquiries about online orders, collections and products/services.
  • Provide timely feedback on customer trend, issues, areas of focus, customer complaints, enquiries, trend/ behavior.